VOICE OF QUALITY for Training and Consulting Services is committed to delivering training and consulting services in accordance with the terms, schedules, and arrangements agreed upon with the client.
1. Delivery Policy
- Training courses and consulting services are delivered according to the agreed dates, schedules, delivery methods, and scope of service.
- For online training, access details and training materials, where applicable, will be provided through the agreed communication channels.
- Certificates, attendance records, or other deliverables will be provided in accordance with the applicable course or service requirements.
2. Refund Policy
- Refunds are not permitted during the seven (5) days preceding the scheduled training start date.
- If the client cancels the training before this five-day period, any refund request will be reviewed in accordance with the agreed terms and the circumstances of the booking.
- Refunds are not available once the client has attended the training or been granted access to the training materials, unless otherwise agreed.
- If the company cancels the service and no suitable alternative is mutually agreed upon, the payment will be settled in accordance with an agreement between both parties.
- Refund requests must be submitted through the company's official communication channels, specifying the payment details and reason for the request.
All refund requests are subject to review in accordance with this policy and the terms agreed upon with the client.
Last Updated: October 14, 2026